Appointments
APPOINTMENT TRIAGE SYSTEM - GETTING YOU TO THE RIGHT PLACE EVERY DAY!
Appointments are available daily between 8:00 and 18:30. These cover a range of healthcare professionals in addition to a GP. We try to book the most appropriate appointment for you with the most appropriate healthcare professional.
To book an appointment or raise a query (at any time ) there are 1 of 2 ways:
- Use the ONLINE ACCESS TO YOUR GP button on the practice website
- online form on the nhs.uk website - this will take you to the same form as in [1]
If you require an interpreter, please make this clear when you complete the form so additional time can be allocated
This request will be reviewed by a GP every morning and afternoon between the hours of 8:30 and 18:30 – they or a member of staff will contact you. If an appointment is indicated you will be offered the most appropriate appointment - this may be with a GP or another healthcare professional. Please make sure you are available to be contacted and can attend the surgery because this may be at short notice.
How to make an appointment
1. CONTACT THE GP or, complete the nhs.uk form
2. Access is also available on the NHS APP
AI-assisted note taking
Some clinicians at our practice are currently trialling Heidi Health, an AI-powered clinical documentation assistant. Your GP remains responsible for your care and medical records. If you would prefer Heidi Health not to be used during your consultation, simply let your clinician know.
IF AN APPOINTMENT IS NOT INDICATED WITH A GP
You will be offered the most appropriate appointment - this may be with a GP or another healthcare professional.
It may also be appropriate to offer you an appointment with the following heatlhcare partners:
- Community Pharmacy (NHS pharmacy scheme offering daily appointments for minor illness and ailments)
- Enhanced Access appointments (evenings (18:30-21:30) and weekends at other practices/venues across the town)
KEEPING YOUR INFORMATION UP TO DATE
Please ensure you provide us with up to date contact details including your mobile phone number.
Nurse and Healthcare Assistant Appointments
Our experienced Practice Nurses and Health Care Assistants are usually available to deal with the following:
- Diabetic and Asthma reviews
- Blood pressure checks
- Dressings changes, including suture or staple removal
- Immunisation and injections including childhood, flu vaccinations, medication injections eg B12 etc
- Contraception - including pills, emergency contraception, depo injections, coil checks
- Smear tests
- Annual health checks
- New patient medicals
- Diet and lifestyle advice including weight loss
These appointments do not need to be booked via the the Contact the GP form. Where we invite you to book an appointment, an online link will be forwarded to you so you can book a convenient appointment via your mobile phone or computer.
Specialist Appointments
- Minor illness
- Baby Checks
- Postnatal Checks
- Family Planning, including Contraceptive Coils and Implant fittings
- Health Checks for people with Learning Disabilities, Serious Mental Illness, Severe Frailty
- HRT checks
- Structured Medication Reviews
- Mental Health assessments, therapy and support
These appointments do not need to be booked via the the Contact the GP form. Where we invite you to book an appointment, an online link will be forwarded to you so you can book a convenient appointment via your mobile phone or computer.
Physiotherapy Appointments
- First Contact Physiotherapy service to assess muscular and skeletal problems
Midwife appointments
These are now booked direct by you! See Reception for details or use the QR code in our waiting room.
Other local services
Consult the NHS 111 Advice Line or website: If you are looking for urgent advice, please phone NHS 111. Otherwise, you can often find advice on the NHS website or NHS app
Home Visits
These are only made available for patients who are housebound (temporary or permanent) or are genuinely struggling to attend the surgery. Patients are encouraged to make their visit requests as early as possible. We endeavour to deal with all requests within 24 hours, however if your request is made later in the afternoon, it is likely to be dealt with the following day.
Requesting Medical Guidance
If you do not need an appointment but you do have a question you wish to ask a GP and/or Healthcare Professional, please use this link https://florey.accurx.com/p/M84023. This should NOT be used to request Repeat Prescriptions. See Order a Prescription
