Policies
Confidentiality
The practice complies with Data Protection 2018 (GDPR) and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Integrated Care Boards and Government plan services.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Comments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
See Complaints Process for further infomation on who will deal with your concerns appropriately.
Equality Act 2010
The Equality Act came into force in October 2010; and the additional new Public Sector Equality Duties and the combined discrimination provisions came into force in April 2011. The purpose of the Equality Act is to consolidate existing discrimination legislation and contains measures, which are intended to strengthen protection against discrimination. The protected characteristics in the Public Sector Equality Duty are listed in the Equality Act as: age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Practice Code of Conduct
It is our aim at Central Surgery to provide a safe and pleasant working environment in which patients and the staff team give and receive mutual respect. To assist in providing this, all persons accessing the services of the practice are expected to be respectful and courteous towards each other.
Zero Tolerance
NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero-tolerance attitude towards violence.
Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice. Patients who act in such a manner will be asked to leave the premises; the Police may be called, and you could be removed from our patient list; our decision in this matter will be final. Our staff are here to help you, please treat them with respect.
Statement of Purpose
Any person (individual, partnership or organisation) who provides regulated activity in England must be registered with the Care Quality Commission. The Statement of Purpose, describes what we do, where we do it and who we do it for. Dr David Black is the Registered Manager all regulated activity at Central Surgery Rugby.