New Telephone System
20 October 2023
We have received confirmation today that our new telephone system will be installed in around 8-12 weeks. This is hugely exciting for us all!
Features will include:
Patients - No busy tone, you will be kept informed and you will be connected to the right area across the practice. You will have a call back facility, so no more waiting in a queue and finally, an improved call experience!
Reception - A user console will show the staff incoming calls, infomation will pop up to allow staff to access calls via the clinical system and validate caller numbers, appointment managment information will provide staff with information about call duration and volume.
Doctors - Will have improved control from the clinical system which also allows the GP to switch a call to video if necessary.
Managers - Will be able to analyse data from call handling, recording and reporting. This will support trainign across the practice.
